Our Policies
Sales Tax
We are required by law to collect state sales tax on orders being shipped within the state of Florida. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email us.
Payment Options
All prices are in U.S. Dollars. We accept major credit card and debit card for MasterCard, Visa, Discover and American Express. We also accept PayPal. We use SSL (Secure Socket Layers) technology to keep your transactions safe during transmission and no data is stored on-line.
Important Information:
For your security, your billing name and address must match the credit card used for payment.
Item Availability
Temporarily out of stock/Backordered Items
Should an item be out of stock at the time of order, you will be notified via email and advised of the expected ship date. Backordered items are shipped as soon as they are available with no additional shipping charges using the originally chosen shipping method.
If your order contains item(s) that are in-stock and item(s) which are not, the in stock item(s) will be shipped and the backordered item(s) will be shipped once available. You will not be charged for any item until it ships. If you wish to cancel a backordered item, please call us and we will gladly assist you.
Privacy Policy
We do not sell, share or disclose your personal information, unless required by law. All information is kept private. We use the latest encryption technology to keep your information safe.
Shipping & Order Information
All items purchased online will ship within one (1) to five (5) days of payment confirmation. Shipping time will vary from two (2) to seven (7) days depending on location; Hawaii and Alaska may take longer for delivery. We are currently only shipping to addresses within the U.S. If you wish to receive your order in Canada or elsewhere, please call us for shipping rate. For your security, we do not ship to P.O. Boxes. If you would like your order shipped overnight, please contact us for cost.
Unconditional Guarantee
We offer a 100% satisfaction guarantee on each and every Colby Cosmetics product. If, for any reason, you are not satisfied, simply return within 15 days from shipping date. Customer is responsible for return shipping charges. Address returns to:
Colby Cosmetics
c/o HWC Packaging
3150 46th Ave.
North Unit "C"
St. Petersburg, FL 33714
Attn: Ben
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during transit. If damage occurred to the item(s) in your shipment, please contact us immediately for assistance.
